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CATENAZZO, G., M. PAULSSEN, “Experiencing defects: the moderating role of severity and warranty coverage on quality perceptions”, International Journal of Quality and Reliability Management, February 2023

CATENAZZO, G., Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era, IGI Global, 2022

CATENAZZO, G., “Frequent Flyer Programme” in Encyclopedia of Tourism Management and Marketing., Dimitrios BUHALIS Ed., Edward Elgar Publishing, vol. 1, 2022

CATENAZZO, G., Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era, IGI Global, United States of America, 2022

CATENAZZO, G., “Travellers’ preferences for high-speed rail services: a kick-off study”, Anatolia: An International Journal of Tourism and Hospitality Research, September 2022

BARBIERI, S., G. CATENAZZO, E. FRAGNIÈRE, “Service Design and Enterprise Risk Management for Knowledge-Based Services: A Practical Approach for Auditors and Consultants” in Handbook of Research on Recent Perspectives on Management, International Trade, and Logistics., Güner Koç Aytekin and Çaglar Dogru Ed., IGI Global, chap. 1, pp. 1-19, 2021

CATENAZZO, G., “Comment gérer les risques de votre TPE-PME ?”, Monde Economique, February 2021

ILLY, P.-L., G. CATENAZZO, “Le placement de produits dans un jeu vidéo : accepté par les joueurs et gagnant pour la marque ?”, Monde Economique, February 2021

CATENAZZO, G., “Bientôt les vacances d’été ! Où irons-nous cet été ? Une enquête dans la Région lémanique”, Monde Economique , July 2020

CATENAZZO, G., M. PAULSSEN, “Product defects are not created equal: prioritizing production process improvements”, Production Planning and Control, February 2020, vol. 31, no. 4, pp. 338-353

CATENAZZO, G., M.PAULSSEN, “Complaining about Product Defects: The Moderating Role of Severity and Warranty on Quality Perceptions” in POMS conference, 2017, Seattle, United States of America

CATENAZZO, G., M.PAULSSEN, “Complaining about product defects: The moderating role of Severity and Warranty on Quality Perceptions” in EMAC conference, 2017, Groningen, Netherlands (The)

CATENAZZO, G., M.PAULSSEN, “Product Defects are not Created Equal: Prioritizing Process Improvements” in EurOMA conference, 2016, Trondheim, Norway

CATENAZZO, G., M.PAULSSEN, “Impact of Product Defects on Quality Perceptions: The Moderating Role of Defect Severity” Jahrestreffen der Froschungsgruppe Konsum und Verhalten. 2015, Potsdam, Germany

PAULSSEN, M., G.CATENAZZO, “No mercy for products: recovery effects for products and services”, Journal of Consumer Satisfaction & Complaining Behaviour, December 2015, vol. 28, pp. 90-103

CATENAZZO, G., E.FRAGNIÈRE, N.GUILLAUME-GENTIL, “Satisfaction and pricing for accounting services to very small enterprises.”, International Journal of Economics and Accounting, 2014, vol. 5, no. 2, pp. 145-164

PAULSSEN, M., G.CATENAZZO, “Not all Product Defects Are Created Equal, Prioritizing Process Improvements” in EurOMA conference, 2013, Dublin, Ireland

CATENAZZO, G., J.D’URSO, E.FRAGNIÈRE, J.TUBEROSA, “Influences of Public Ecological Awareness and Price on Potable Water Consumption in the Geneva Area” in Climate Change and the Sustainable Management of Water Resources., W. Leal Filho Ed., Springer, chap. 32, pp. 499-513, 2012

CATENAZZO, G., M.PAULSSEN, “No Mercy for Products – Recovery Effects for Products and Services” in EMAC conference, 2012, Lisbon, Portugal

PAULSSEN, M., G.CATENAZZO, “No Mercy for Product Defects – Recovery Effects for Product and Services” Workshop on Marketing Metrics, Risk and Performance Modeling. 2012, Berlin, Germany

CATENAZZO, G., E.FRAGNIÈRE, “Small shareholder control of listed companies’ administrators during annual general meetings: An experimental study”, International Journal of Behavioural Accounting and Finance, 2012, vol. 3, no. 1/2, pp. 46-64

PAULSSEN, M., G.CATENAZZO, “Product defects, complaining behaviour and their impact on quality perceptions and loyalty” Lake Leman Organization Research Group (LL’ORG). 2011, Genève, Switzerland

CATENAZZO, G., E.FRAGNIÈRE, “Internal Control Systems in Switzerland: are we ready? Results of an academic survey”, Newsletter de l’Association suisse d’audit interne (IIA Switzerland), 2011

CATENAZZO, G., E.FRAGNIÈRE, “Managing the Risks of the ‘Invisible'”, Service Science, 2011, vol. 3, no. 3, pp. IV (editorial)

CATENAZZO, G., J.D’URSO, E.FRAGNIÈRE, J.TUBEROSA, “Influences of Public Ecological Awareness and Price on Potable Water Consumption in Geneva” in Climate–Klima 2010 online conference, 2010, Hamburg, Germany

CATENAZZO, G., A.EPALLE, E.FRAGNIÈRE, J.TUBEROSA, “Testing the impact of sustainable development policies in Canton Geneva”, Management of Environmental Quality, 2010, vol. 21, no. 6, pp. 845-861

CATENAZZO, G., E.FRAGNIÈRE, “Implementation of Compulsory Internal Control System within Swiss organisations: Perceptions among Accountants and Workers in Geneva”, International Journal of Economics and Accounting, 2010, vol. 1, no. 1/2, pp. 53-75

CATENAZZO, G., E.FRAGNIÈRE, “Pricing Traditional Travel Agency Services: A Theatre-based Experimental Study”, Journal of Service Science and Management, 2010, vol. 3, no. 2, pp. 272-280

CATENAZZO, G., E.FRAGNIÈRE, B.RIBORDY, J.TUBEROSA, “s the 2008 financial turmoil increasing the risk of a bank run? An empirical research in Geneva”, International Journal of Modern Accounting and Auditing, 2010, vol. 6, no. 1, pp. 29-45

CATENAZZO, G., E.FRANIERE, “Identifying Bank Runs Signals through Sociological Factors: An Empirical Research in the Geneva Area” in The Handbook of Banking Crises., G. Gregoriou Ed., Taylor and Francis- CRC Press, chap. 26, pp. 489-502, 2009

CATENAZZO, G., E.FRAGNIÈRE, “Do Travel Agencies Provide Sufficient Value to Their Clients?” in 4th International Conference on Services Management “Managing Services across Continents”, 2009, Oxford, Great Britain

CATENAZZO, G., E.FRAGNIÈRE, La Gestion des Services, Edition Economica, Paris, France, 2008

CATENAZZO, G., E.FRAGNIÈRE in 2nd European Risk Conference, 2008, Milan, Italy

CATENAZZO, G., J.D’URSO, E.FRAGNIÈRE, J.TUBEROSA, “Influences of Public Ecological Awareness and Price on Potable Water Consumption in Geneva” in International World Water Association’s XIIIth World Water Congress, 2008, Montpellier, France

CATENAZZO, G., E.FRAGNIÈRE, “Fonction clé dans la gestion d’entreprise : le Risk Management”, Entreprise Romande, 2008

CATENAZZO, G., J.D’URSO, “Les Genevois préfèrent une taxe sur l’or bleu que sur l’or noir”, L’Agefi, 2008